Online commentators burst out laughing after a restaurant employee recounted how an 11-year-old online menu sparked an argument with a disgruntled customer.

In a viral video posted on Nov. 4, TikTok user Angela Ramirez (@angelaxramirezz) said she was working when she was approached by a takeaway customer demanding to pay for an order less than he actually owed.

“I give her the total for her takeout order and she says, ‘Well, on the internet it said it was $8.50,'” Ramirez explained. “[And] pulls out a picture of our 2011 menu.

“I was like, ‘[It’s] now $10 for this meal, and $10 is what you have to pay,” Ramirez added. for.'”

Continuing to explain that the customer was adamant about paying $1.50 less for her takeout order, Ramirez said after some arguments, she gave her an ultimatum: either pay full price for the meal or leave and the food would be thrown away. .

Eventually, the customer paid in full and left, but not before questioning the restaurant’s heavily outdated online menu, telling Ramirez that her employer “needs to fix this Google menu.”

With a simple “#storytime” caption. video garnered over 108,000 likes and was viewed nearly 400,000 times.

In an era dominated by social media promotion and online reviews, a restaurant’s online presence can be critical to its success.

And with delivery apps such as Doordash, GrubHub, Uber Eats and others gaining popularity during the coronavirus pandemic, even the smallest food outlets have succumbed to the need for a virtual upgrade.

“The presence of a restaurant on the Internet is essential these days” GloriaFoodOracle’s platform for online ordering and marketing solutions, he said Newsweek.

“The more customers can learn about you online, the better,” the platform added.

Restaurant worker stressed by dissatisfied customer. TikTok users laughed after one restaurant employee described a tense interaction with a customer demanding to pay less than the menu prices for her order.
nicoletaionescu/iStock/Getty Images Plus

However, no amount of digital advertising or social media hype can compensate for online inaccuracies. Customers can learn about the diner through digital channels, but that knowledge is for nothing if the information is incorrect.

“[Name, address and phone number] Consistency across platforms is fundamental to avoid confusion and dissatisfied customers who may have come across conflicting information,” said GloriaFood Newsweek. “The same applies [menus] and opening hours.

“Every time you update them, make sure the changes are reflected online,” added GloriaFood. “It will also help optimize local search, allowing more relevant customers to find your restaurant online.”

In the comment section of the viral video, many TikTok users were shocked after hearing Ramirez’s account of the customer interaction.

However, other TikTok users continued to focus on the problem in question – the unwanted presence of false information on the Internet.

“Google menus always end up with a blurry image from 7 years ago,” lamented one user. “[You] I need to go to the restaurant’s website.

“If she got it from Google, it’s usually customers taking pictures of the menu,” agreed a second user.

“She [has] point,” added a third, defending the client. “People [for real] need to update their website.

“The company should fix this online menu though,” echoed another commenter.

Newsweek contacted Ramirez for comment.

Have you had a similar dilemma at work? Let us know via life@newsweek.com. We can ask experts for advice and your story can be featured Newsweek.

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