Disability awareness activist Andrew Gurza says Air Canada damaged his electric wheelchair and delivered it to him “wet” after his flight to San Francisco.

Gurza tweeted about his experience Wednesday, urging the airlines to damage the chair.

“Air Canada left my $ 30,000 [CAD] electric wheelchair wet yesterday on my flight from Toronto to San Francisco. They also broke my joystick to the point where I almost couldn’t drive it. Then they had the nerve to get angry with me because I was angry ”Gurza he wrote. “After all, they want to offer me a $ 500 coupon to fly with them again. The amount of stress and nervousness that I have been through so far is beyond conscience and completely unnecessary.

“Here are pictures of my $ 30,000 gear being brought in for me: wet, drenched, and massacred. @ Poznań you’d better get it right. I’m waiting, he continued, next to the pictures of the damaged chair.

Gurza explained the situation: Newsweek, saying the airline said his chair was wet from rain.

“I would like to understand why they didn’t put the chair in the container. They didn’t even bother to use the tarpaulin, ”said Gurza.

He said the damage to the joystick was due to improper handling while mounting the wheelchair in the hold. In addition, non-standard seats were also damaged, making Gurza unable to sit upright and suffering while using the chair.

“I have a problem every time I fly. It doesn’t matter which airline – every time I fly. It makes me very angry. This is completely unacceptable and disrespectful for people with disabilities, ”said Gurza Newsweek. “I want Air Canada to know that a $ 500 coupon is a slap for destroying what really is my legs. They have to make policies with disabled leaders so that it never happens again. “

Air Canada’s media team said Newsweek that airline representatives met Gurza “right away” at the airport and sent a mobile repair team to visit his hotel to repair the wheelchair. Gurza said Newsweek that the technician had indeed been dispatched on Wednesday but could not fix it, and told Gurza to wait until he got home to fix the chair.

Andrew Gurza is sitting in a damaged wheelchair on the left side; the two photos on the right show damage to the seat power joystick. He says Air Canada damaged the chair on its flight from Toronto to San Francisco.
Courtesy of Andrzej Gurz

Air Canada said incidents like what happened to the Gurza chair are rare. The media team said Newsweek that in 2019 1.38 percent of customers – 710,700 passengers – were in a wheelchair.

“The vast majority of these customers traveled normally. This is because we are devoting significant resources to help these customers, for example, we plan to schedule about 182 customer service agents each day this winter, mostly for wheelchair use at our Toronto- Global Pearson Airport, ”the airline said.

“We are fully aware of the importance of mobility aids for customers and have established procedures for their safe transportation. Unfortunately, given the volume of goods transported, there are rare occasions when we do not meet our service levels, ”he continued.

October 27 Canadian Broadcasting Corporation (CBC) reported that Air Canada will pay the cost of a new wheelchair for AccessNow CEO Maayan Ziva. Ziv, a resident of Toronto, flew to Tel Aviv for an accessibility conference in September when her chair, also priced at CAD 30,000 (approximately $ 22,250), was damaged.

Ziv said City of TorontoNews that the damage to her chair was “terrifying” and said her wheelchair was wrapped in bubble wrap to protect it during transport. Also, on the way back to Toronto, her wheelchair did not wait for her – it was never loaded onto the plane, CityNews said.

Air Canada provided a temporary wheelchair and pledged to pay for repairs or a replacement chair in early October, CBC said. The airline said it takes time to process “material claims”. Ziv says she opted for a replacement chair, but told CBC it could take months to find all the parts to adapt a new chair.

Air Canada addressed the delay to Newsweekand confirmed that it was covering the cost of the new chair and provided a temporary chair in the meantime.

“With regard to Ms. Ziv, Air Canada similarly arranged for an immediate attempt by a mobile repair team to repair her chair. We agreed to cover the cost of repair or replacement as well, but it took extra time as third parties were involved and Ms Ziv was out of the country for a month, “Air Canada said. Newsweek.

#Disability #activist #Air #Canada #ruined #wheelchair #wet #scarred

Source link

Leave a Reply

Your email address will not be published. Required fields are marked *