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Instagram is creating outage alerts as part of its user experience.

The image of the article titled Instagram is becoming a part of its user experience.

Image: Chandan Khanna (Getty Images)

Just a week later, Facebook, Instagram and WhatsApp were encountered. give Important The global stalemate, the company’s return with an update that will make it easier to keep up with its technical difficulties. On Tuesday, Instagram. Announced That it was testing a new feature that would alert users to the top of their Activity Feeds when the platform was experiencing some kind of shutdown or tech issue. A.And perhaps most importantly, It will allow Those users know when. You can expect them Problems To be solved.

“Through interaction with our community and extensive research, we know how confusing it can be when there are temporary issues on Instagram,” the company wrote.

“When they affect engagement or division, we also know that it can make people think that the issues are unique to them, based on their post.” “This lack of clarity can be frustrating, which is why we want it to be easier to understand what’s going on, directly from us.”

Instagram says the feature, which is currently being tested in the United States, “will not send notifications every time there is a shutdown,” but when the company notices that “people are confused and looking for answers.” The company also notes that “if it makes sense,” the feature will reach more people, and obviously more countries.

The image of the article titled Instagram is becoming a part of its user experience.

Graphic: Instagram

In addition, Instagram is introducing a new tool called “Account Status” to let people know that their accounts are “at risk of becoming inactive”. In the coming months, the company added, it plans to add more Intel to the user’s account that they can check using the tool, such as how their content is being deleted. And it is recommended to other users on the platform. And if users think Instagram has made a mistake, they can appeal by tapping the “Request a Review” button on the account status page.

Taken together, these two updates suggest that Facebook is finally getting closer to what most of us have known for a while: Nonetheless Massive character In our collective culture, the company is really, really useless in explaining its nuts and bolts to customers. And while these changes can make things clearer. For Instagram users, who are on other Facebook properties – especially the WhatsApp, which is the same. Public utility In many parts of the world, the next outage will inevitably be in the dark. Hopefully, this tool won’t stop just in the US, and not just with Instagram: Every user on every Facebook platform deserves to know why their access is getting tight.


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