The internet quickly rallied around a supermarket employee after a customer claimed he was fired over a misunderstanding on Friday went viral.
Redditor u/StarryEyed729 described her confusing conversation with an angry customer and the dire consequences that followed, in a Reddit post titled “I got fired for not knowing what ‘chick figs’ are” . Initially posted on the forum’s popular r/antiwork subreddit, Viral Post Has got more than 22,000 upvotes.
Explaining that she had been working for a supermarket chain for the past three years to fund her college education, the Redditor said that she was assisting a customer at the market’s customer service desk when an impatient woman said ” Chick Fig” – a word he had never heard.
“The lady asked me where ‘chick figs’ are,” she wrote. “I asked her what it was because I wasn’t familiar with it. That’s when she suddenly turned violent.”
“Screaming at me that I was a nerd and worthless. I tried to defuse the situation but this lady didn’t calm down. She was creating a huge scene that was grabbing the attention of other customers. I felt like calling What is needed is manager and security,” he said.
When his manager came, u/StarryEyed729 said the situation got worse. The Redditor said the supermarket manager misunderstood that ‘Chick Figs’ meant Chicken Fingers, and gave the customer a free box of them before scolding them for not understanding their request.
“My manager said I was wrong. That I was being rude and condescending to the customer and that I should have understood what she was asking for,” wrote u/StarryEyed729. “He said there were several college students he could hire to do my job and I was a girl of a dozen. I was fired and told to move out of the property.”
“He’s always been the ‘customer is always right’ type,” she said.
The phrase “the customer is always right” was invented by retail giant Harry Gordon Selfridge in the early 1900s, and over the past century, the adage has been regarded as gospel by both managers and customers. Despite the phrase’s widespread popularity and its infiltration in American business lexicon for more than a hundred years, questions have arisen about mindset and who really benefits from it.
in one Inc. Members of the Young Entrepreneur Council (YEC) wrote an article titled “Why ‘The Customer Is Always Right’ Is Bad Advice” that, while there is a right way to listen and prioritize the needs of customers, a mindset that is especially important for consumers. The workers are likely to be alienated. Making a fictitious complaint against an employee, YEC said it is important for employers to support their staff members, unless they have clearly done something wrong.
“If the customer is always right, one of your employees is always wrong,” YEC explained to employers. “You Can Damage Your Business If [an] The accused employee has to stand there when you code a customer who doesn’t have a valid case.”
“That employee will probably feel unmotivated, unimportant and like a sitting duck for future customer opinions and illegitimate gripes,” the council said.
Called the “great resignation” during the recent mass-leaving phenomenon, employees dealing with a myriad of work-related issues are leaving their employers at higher rates than ever before. According to data collected by the Bureau of Labor Statistics, 4.5 million people left their jobs last November. With only 3 percent of US workers leaving in a month, the debate over alleged labor shortages and poor working conditions has dominated the conversation around the “great resignation”.
However, an employee like u/StarryEyed729, who said he was fired from the position he funded his education at, lacks words.
In his original post, the Redditor said he was sorry to understand what a “smooth fig”-seeking customer was saying, but added that he couldn’t believe how the customer’s behavior turned against him so effectively. was used.
“I feel stupid now not realizing she was asking for chicken fingers but I honestly don’t understand her. I don’t understand why she couldn’t say it properly. I understand I don’t know how it’s my fault that he caused a scene and scared other customers,” she wrote.
In the top comment of the post, which garnered nearly 12,000 votes, Redditor u/Ok-Rock-6595 slammed the original poster’s manager and encouraged him to seek employment elsewhere.
“All I can say about Guarantee is the type to complain about how someone doesn’t want to act anymore,” he wrote. “File for unemployment and find something better, they set a very low bar on that.”
Amid thousands of offensive comments targeted at the Redditor’s manager, one commenter showed solidarity with u/StarryEyed729, saying he had no idea what a “chick fig” was.
“Is the perfect f**k a chick fig?” He asked question.
“Ejection feels like the best thing that could have happened,” he said.