Mom calls Delta to offer male or female only option during booking process

One mother slammed Delta Airlines in a Twitter thread, where she explained that she was unable to buy airline tickets for her non-adult child due to a lack of gender options during the booking process.


Don Henry, 52, who goes by Aurora Dawn on Twitter, tagged Delta Airlines on January 6 about his frustrations in a Twitter thread.

In TweetsOf course, Henry claimed that Delta “discriminates against non-binary individuals” even if they have a state-issued identification that listed an “X” for gender.


She explained that when she was trying to buy a plane ticket as a gift for her non-binary adult child, the only two gender options for online reservations on the Delta and Alaska Air websites were male and female.

She said in the source that TSA told her to call the airline and add an “X” by hand when booking. But Henry said that when he called Delta, the rep said he was unable to change the gender on the ticket.


She explained that the representative was “determined to help” but after being on hold for 30 minutes, the representative said she was told that no matter what the ID said, it was based on the birth certificate.

In the source, Henry said he told the representative that the birth certificate also said X and was stopped again before a different representative picked up the phone. The representative explained to her that the system only uses male or female.

“But as it stands, at least with @Delta, #nonbinary people are not allowed to fly,” Henry tweeted. “The supervisor said that’s not true. But when a policy makes it impossible to buy a ticket in line with TSA guidelines, the result is the same. And that’s discrimination.”


This comes after Delta and other major airlines announced in 2019 that they would introduce new gender options for non-binary passengers. Alaska Airlines and American Airlines also said they are working to offer new gender options through their systems.

Instead, these airlines said they would implement a new “unknown” or “unspecified” option for those who do not identify as male or female.

One mother said she was unable to purchase a ticket for her non-binary child because Delta Airlines did not offer more gender options than male or female. The mother said she was not seeking legal action against the airline.
Andrew Caballero-Reynolds / AFP via Getty Images

But a company spokesperson for Delta told newsweek Implementing gender choices through its system has taken longer than expected as it requires the participation of many different departments.


“I am committed to fixing this, not only for my child, but for everyone who holds a legal ID with an X gender marker,” Henry said. NBC News, “My hope is the pressure on the airlines [not just Delta, but the others that have not updated their systems] Will get it done.”

A Delta Airlines spokesperson told newsweek They are working on fixing this issue and have confirmed that a non-binary option will be made available through their system this year.

“Delta Air Lines has long been a supporter of the LGBTQ+ community and we understand that being seen and accepted is part of an equal travel experience,” the statement said. “While we focused in early 2020 to help customers navigate a rapidly changing environment and government regulations due to COVID, we look forward to being able to offer a non-binary gender option in our booking systems in 2022. are back on track.”

Henry told NBC that she is not taking legal action against Delta, but she hopes it will ensure airlines make appropriate changes to add inclusive language to their systems.

newsweek Don Henry reached out for comment.