a woman said Now in viral reddit post on Sunday that a recent Best Buy assignment caused her to rethink her job as a mystery shopper.
Posting on the social media platform’s “antiwork” forum under the username u/DishsoapOnASponge, the woman wrote: “Recently started out as a mystery shopper and honestly can’t believe what is expected of these employees Is!” The post has so far been garnered over 72,000 upvotes and thousands of comments from Redditors about how “messy” mystery shopping is.
What is Mystery Shopping?
Mystery shopping is a marketing technique that companies use to assess and observe “the quality of customer service and the overall experience at an organization’s locations.”
“Third-party companies hire a person pretending to be a customer to collect specific information, such as the cleanliness of a facility or how its employees treat customers. Companies make observations by mysterious buyers. to determine the areas where they might be able to improve,” Indeed said.
Mystery shoppers often assess retail stores, restaurants and even banks, and may be asked to compile reports, complete questionnaires, and follow “specific shopping instructions.”
‘No more going to be mystery shoppers’
In his post, u/DishsoapOnASponge said he was asked to go to a particular Best Buy store and ask an employee to help him buy a specific streaming box.
She wrote, “The employee I spoke to was very helpful. I told her about my TV and what I wanted while pretending not to know much about technology.”
“They said that honestly, it didn’t matter which brand I bought and they found that a particular brand was very user-friendly which was great for newbies, but otherwise getting the lowest cost one is fine. He made sure I understood how it plugged into my TV, made sure I had a way to connect it and made sure I was taken care of,” u/DishsoapOnASponge told the employee. added about.
However, despite how helpful he was, the employee did not meet the requirements that you were asked to assess by DishSoapOnSponge.
“He was supposed to push me towards one brand in particular, tell me about every single feature of that one in particular, inspire me to have someone come out and set it up for me…etc.” She wrote. “If anyone asks, he’s totally done all those things, and I’m not going to be a mystery buyer anymore.”
Several Redditors who said they had their own experiences with mystery shoppers called the practice “messy.” Still, commenters begged not to leave u/DishsoapOnASponge saying she can get a good review while taking a paycheck.
“When I used to work at Verizon we had covert buyers at least once a month. Anyone got fired for failing because a mistake had failed. But the constant training was so dumb because you didn’t use a tablet or Smartwatch was not offered,” u/wizardmos said. “good on you [for] Realizing how messed up this practice is.”
“Don’t stop secret shopping!” u/mrhorse77 said. “Stay the secret shopper, always give positive reviews (not exhaustive, but enough). Spoil their corporate oversight. [bulls**t] Process and make money while doing it.”
“This is why the whole mystery shopping thing needs to die. It’s completely impractical and makes a retail worker’s job even worse, with irrational demands being placed on them,” u/Grimwolf 216 said of mystery buyer status.
u/artgarfunkadelic Added: “Stay the mystery shopper. You might just have saved this person from their job, as it is.”
newsweek Have contacted u/DishsoapOnASponge for comments.
Other Viral ‘Antiwork’ Posts
A Redditor went viral on Monday after sharing that his boss had asked him to cancel his gym membership instead of increasing his salary.
Meanwhile, a teen who said she was fired for listening to “leftist” music at work went viral last week with over 49,000 upvotes.
Also last week, online commentators applauded a grandmother’s “straight talk” resignation letter.