Crown Point, Ind. (CBS) –With two mattresses tied at the back and a pair of bicycles, a mini-trampoline, and other items hanging from a rope in front of them, the opening credits from a moving truck carrying the personal effects of Alexandra Deliopoulos and her husband Can “Beverly Hillbillies.”
It was actually all the work of an actual licensed moving company – but that’s only part of the story. As CBS 2’s Tim McNichols reported Thursday night, the story also includes cops, prescription pills, and a pregnant woman.
Deliopoulos showed us what happened to the mattresses that were tied to the back of the truck. They were left “soaking wet and moldy.”
Meanwhile, the big screen TV broke down.
“You can see there’s a big crack that goes all the way down,” Deliopoulos said.
One glass was shattered.
“I just don’t understand,” said Deliopoulos.
This may not seem like a laughing matter. But as Deliopoulus explains from his couch that his legs are missing, laughter is all it can do.
“I’m trying really hard to keep the stress down for the baby, right?” Deliopoulos said. “Seven months pregnant – we’re almost there.”
With a baby on the way, Deliopoulos and her husband, Jesse Velez, decided to move from Nevada to Crown Point, Indiana, to be closer to the family. They hired Allstate Moving & Storage—who told them their “total guaranteed price” was $5,112.75.
But then, Allstate Moving sub-contracted another company, Easy Moving Express. The problems started the day after his March 1.
“It was a lot of fun,” Deliopoulos said. “They stopped the truck, and demanded five more grand for them to start and leave the truck.”
The movers eventually took the goods. But nine days later, Deliopoulos and Velez—finding that the truck was in Mississippi—broke up.
A mechanic sent pictures of a couple of packed trucks with beds and bikes tied at the back. Velez was so worried that he flew to Mississippi and tried to pick up the luggage himself, but the movers wouldn’t let him near the truck.
This was even as the couple say they have already paid about $7,000.
“No one deserves this,” said Deliopoulos. “You can’t call yourself movers and have no respect for someone’s personal things.”
On March 28, the movers finally came – with nothing hanging outside the truck – and demanded even more money to open the truck. So Velez called 911 and recorded several videos.
A police report said an officer told one of the movers “to release the property … or he would be charged.” The mover refused, “and was taken to the Lake County Jail.”
But someone else in the company later decided to leave the luggage, so the police let the mover go.
The movers had no explanation for some of the missing items — which Velez said in the video that included an entire chair — nor did they have an explanation for some of the items that were damaged and broken.
The movers had no explanation for the items the couple found that belonged to someone else—like a drug named Athena Gipson.
Deliopolous played a cyber spy, messaging an Athena Gipson on social media, and learned she had recently moved from Texas to Georgia with the same movers.
They began exchanging messages – only to find that each of them had some property of the other.
“They took the stuff hostage, basically,” Gipson said.
Gipson also said that the movers demanded more money and claimed that her belongings took up too much space before finally delivering anything after a month. And it turns out that he had put on some of Deliopoulos’s clothes.
They are now sending it all back to each other.
Gipson also shared his story on TikTok to warn others. In a TikTok video, she called the movers “absolute criminals”.
“I don’t want these guys to do this to more people,” Gipson told McNicholas. “I mean, I was sitting there thinking it was just me.”
In fact, so far this year, 12 people have complained to the US Department of Transportation about Allstate Moving and Storage. There were 10 complaints about “deceptive business practices”.
The company has also earned an F rating with the Better Business Bureau.
So we called the company’s office in Florida about the situation. Someone in customer service claimed that Alexandra and Jesse were overcharged because their luggage took up more space than expected – which the couple denied.
He also said that they could file insurance claims for the damage being done – and told McNicholas that if he would move too far, he would understand that it happens.
MacNicolas replied, “I’ve been gone many times. I’ve never seen it like this – I’ll tell you now.”
An Allstate Moving & Storage employee also said that another employee would call us back to answer further questions. We were still waiting late Thursday night.
We never got a call back for Subcontractor, Easy Moving Express.
For that insurance claim, both Deliopoulos and Gipson received confusing emails saying the alleged claims processor no longer worked with Allstate Moving.